At BLINDS.NYC, we are committed to delivering high-quality, custom window treatments that meet your specific needs. To ensure your satisfaction, we offer the following warranty:

Our products are warranted against defects in materials and workmanship for as long as you, the original purchaser, own the product. This warranty covers:

• Internal Mechanisms: Guaranteed for the product’s lifetime.
• Components and Brackets: Covered for the product’s lifetime.
• Operational Cords and Chains: Protected for 7 years from the original installation date.
• Motorization Components: Warranted for 5 years from the original installation date.

Exclusions

This warranty does not cover:

• Normal wear and tear, including fraying and stretching.
• Damage from abuse, misuse, accidents, or relocation of the product.
• Exposure to elements such as sun, wind, or moisture, leading to discoloration or fading over time.
• Variations in material color, dye lots, grain, and texture, or imperfections inherent to natural products.
• Failure to follow our installation, care, cleaning, or maintenance instructions.
• Normal maintenance associated with motors and related accessories, including recharging and battery replacement.
• Shipping costs, removal, re-measuring, or reinstallation of products not installed by our professionals.
• Issues arising from third-party interference, including measurement, installation, removal, relocation, alteration, repair, or reinstallation by anyone other than BLINDS.NYC’s authorized professionals.

Service and Support

If you encounter any issues covered under this warranty, please contact our customer service team at [email protected] or 212-540-5369 . We are dedicated to ensuring your complete satisfaction with our products and services.

This warranty is non-transferable and applies only to the original purchaser.